Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion. While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf.
Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive. To see if you are eligible please check below: We must be notified within 30 days of you receiving the item that you intend to return it. Consumable components (and accessories) such as chains, carry bags, batteries, hoses, belts, cables, wheels etc. Are not covered once used or for damage caused by general wear and tear. Until the nature of any fault is determined, the resolution Mote Australia can offer may vary.
Once the fault/issue is clarified, Mote Australia may fit replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Mote distributes remote controls which are compatible with the door or garage motors and receivers produced by other manufacturers, and which are substitutes for remote controls produced by those manufacturers.
Except where a product is expressly stated to be a "genuine" remote, our remote controls are not produced by, and are not authorised, endorsed or approved by these other manufacturers. Mote distributes automotive keys, remotes and casings which are compatible with the vehicles produced by other manufacturers, and which are substitutes for automotive keys, remotes and casings produced by those manufacturers. Except where a product is expressly stated to be a "genuine" product, our products are not produced by, and are not authorised, endorsed or approved by these other manufacturers.